“Nothing But Total Satisfaction”
This is not only what we truly believe; it is the core philosophy upon which we operate our company. A positive building experience is the highest compliment we can get from our clients. From conception through warranty, Westmoreland Group works with you every step of the way to ensure that the building of your custom home is an experience of unparalleled communication, quality and trust.
Our commitment to "Nothing But Total Satisfaction" is exhibited in the following key areas:
1. Focus on the Client. Simply stated, we listen. We feel that listening to our clients is paramount to achieving their goals and visions in getting the perfect custom home. We note and highlight every detail from budget considerations to design preferences. After all, it is your home and we do everything possible to make it fit the way you live and over-deliver on our promise of… "Nothing But Total Satisfaction".
2. Quality You Can Afford. We believe in a detailed approach to design and pricing. First, as mentioned above, we spend a great deal of time listening to what you want. Then we review every aspect of your home and shop until we find the best combination of value and performance in the products and services used to build your home. This approach, combined with years of building experience and some of the best processes in this business, ensures that your custom home is a perfect blend of price, craftsmanship, function and quality.
3. Financial Responsibility. Our reputation for financial strength and responsibility is without blemish. We have long-standing relationships with many of the financial institutions and suppliers in our area. Our credit is outstanding and we are listed with Dun & Bradstreet.
4. Attentive Team Members. From design to warranty, you have one of our capable team members by your side every step of the way. We understand that building a custom home can be a daunting experience, especially if you have never been involved in building one before. That is why we ensure that we are with you every step of the way. From space planning, to product selection and field supervision, we are attentive to all your needs. We do everything within our power to make this one of the best, most rewarding experiences of your life.
5. Unrivaled Communications. Our clear, concise design/build process leaves nothing to chance. We start by establishing precise work and material specifications during the estimating process. These are then combined with a sophisticated accounting system and a detailed scheduling process to form a comprehensive project-tracking structure. This structure disseminates information to everyone involved; that information includes what, when, where and how the work is to be performed. Everyone is then held responsible and accountable for their work. As we said… nothing is left to chance.